Sales Development (SDR)
Outbound prospecting, cold outreach, and meeting qualification. We book, you close.
🌎 12+ VETTED PARTNERS · 2 HUBS · TEAMS FROM 3 FTEs
Trelvara · Nearshore operating teams
Nearshore teams.
Room to breathe.
You built a business. You shouldn't have to carry every call, ticket, and follow-up alone. We match you with vetted sales, support, and back-office partners in Colombia and the Philippines—with Trelvara by your side.
SOC 2 in progress99.5% SLA target24/7 coverage
Prefer a conversation? (561) 216-7926The curated marketplace for nearshore operating teamsColombia · Philippines
Purpose-built for venture-backed SMBs and operators
Our flagship service
Sales teams that close, not just call.
Your next opportunity deserves more than another missed follow-up. Build a sales team that learns your story, works in your CRM, and keeps the conversation moving. Outbound SDRs, full-cycle AEs, and RevOps support from Colombia and the Philippines. Ramped in 21 days.
- Dedicated SDRs for cold outreach & qualification
- Trained Account Executives for demos & closing
- CRM hygiene & pipeline reporting (daily)
- Weekly pipeline reviews with YOUR sales leader
- Recorded calls + AI-powered QA scorecards
Account Executives
Full-cycle closers trained on YOUR deck. They run demos, negotiate, and own the deal through signature.
Sales Operations
CRM admin, pipeline forecasting, RevOps reporting, and deal hygiene—so your closers can sell.
RAMP TIME: 21 DAYS · WEEKLY PIPELINE REVIEWS · RECORDED CALLS + AI QA ON EVERY DESK
What we run
Seven capabilities across our partner network
Each service delivered by hand-picked partner teams — trained, monitored, and backed by Trelvara's operating standard.
AI service finder
What's taking too much of your day?
How we match you
Structured before staffed. Every time.
Handing over part of your business is a big decision. You approve the partner, we build the playbook together, and your Trelvara account manager stays in the conversation.
Discovery & Audit
We map your queues, volume, and controls. Then we score 3–5 partners against your exact needs.
Partner Match & Build
You approve the winning partner. They recruit, we QA every hire. Standard desks go live in 21 days. Multi-queue builds take up to six weeks.
Playbook & Training
We co-develop SOPs, scripts, and KPIs with the partner. Your standards, their execution.
Ongoing Oversight
Weekly performance reviews with you, your partner account manager, and Trelvara. Live dashboards. A person who knows your business and owns the follow-through.
Your playbook. Shared standards. Human follow-through.
Accountability you can see
Care is personal.
Standards are measurable.
We agree on the goals at kickoff and review them together. These are service targets—not invented client results.
Partner network — service targets
TargetsWhat every desk is held to
Set at kickoffCustomer supportTier 1 & 2 desks
99%target CSAT
Data processingQA-checked records
99.5%accuracy target
HR & payrollAudited workflows
<0.1%error-rate target
Industry fluency
Built for the industries that run on operations
Financial Services
Healthcare
Legal
E-Commerce
Home Services
Professional Services
Construction
Technology
Our vetted partner network
Vetted partners in two delivery hubs
Every partner is audited by Trelvara before joining the network.
COLUTC−5
Colombia
Medellín & Bogotá
English C1+ · 8+ partner teamsPHLUTC+8
Philippines
Manila & Cebu
English C1+ · 4+ partner teams · 24/7 follow-the-sun coverage12+ vetted partner teams across 2 hubs. English C1+ across all delivery locations.
Trelvara in numbers
12+vetted partner teams
2delivery hubs (Colombia · Philippines)
99%target CSAT across accounts
21days to first shift
Team sizer
How big a team do you actually need?
Move the controls to see a starting team shape. It's a planning estimate — we confirm the real numbers against your queues on the scoping call.
3people on the team
3agents
Colombia (US time zones)suggested hub
What's included
One number. Everything in it.
Recruitment, training, QA, management, tooling and reporting are all inside the seat rate. No hourly billing, no per-ticket fees, and no charge for a hire that doesn't work out.
The Trelvara difference
Confidence comes from knowing who's accountable.
A curated partner network, a clear operating standard, and one person to call when you need an answer. Trust should be built into the relationship—not left to a sales pitch.
40-point partner audit
Security, compliance, infrastructure, and cultural fit. Only 1 in 8 applicants join our network.
A person, not a ticket
Your Trelvara account manager is your front door for questions, escalations, and changes. One relationship, from the first conversation onward.
Portable contracts
Own your relationship. If a partner underperforms, we move you to another—at zero cost.
Live reporting, no black box
Dashboards you control. CSAT, handle time, schedule adherence, QA scores. Weekly standups with us + your partner.
Slack + Teams integration
Your Trelvara account manager and partner leads work where your team already communicates.
SOC 2 in progress + HIPAA-ready
Our SOC 2 audit is underway. Partner security is checked in our 40-point audit, BAAs for healthcare clients, and security controls built into onboarding.
SOC 2 audit in progressHIPAA-ready workflowsBAAs available
Who does the work
The kind of people you'll meet.
Illustrative profiles showing the experience level our partners recruit for. You interview and approve every person before they join your team.
Senior Bilingual SDR
Bogotá, Colombia
- C1 English · Native Spanish
- 4 yrs B2B SaaS outbound
ApolloSalesforceOutreach
Customer Care Specialist
Manila, Philippines
- C1 English
- 3 yrs e-commerce support
GorgiasZendeskShopify
Back-Office Analyst
Medellín, Colombia
- C1 English · Native Spanish
- 5 yrs AP & reconciliation
QuickBooksNetSuiteSheets
Executive Assistant
Cebu, Philippines
- C2 English
- 6 yrs supporting founders
Google WorkspaceNotionSlack
Not the right fit? We replace them.
If someone isn't working out, the partner re-recruits at no extra charge — and if the partner underperforms, we move you to another one.
Inside the 40-point audit
What a partner has to prove before you ever meet them.
A look at the main areas we check. Explore all 40 evidence checks and illustrative partner review examples.
Security & compliance
- Access controls and device policy
- Background checks on every hire
- Data handling and clean-desk rules
- HIPAA-ready workflows where needed
Infrastructure
- Redundant internet and power
- Business-grade telephony
- Disaster-recovery plan
- Secure facility access
People & language
- English tested at C1 or above
- Structured training program
- Attrition and retention tracking
- Team lead ratios
Quality & reporting
- QA scoring on recorded work
- SLA and KPI reporting
- Escalation paths
- Weekly review cadence
Explore by service: Sales · Support · Back office · Colombia · Philippines
FAQ
Straight answers.
The practical details founders and operators ask before they hand over a workflow.
How fast can we stand up a team?+
Standard desks go live in 21 days. Multi-queue builds take up to six weeks. We pre-qualify 3 partners during discovery, so you're choosing from ready infrastructure.
Do you support 24/7 coverage?+
24/7 follow-the-sun across Colombia and the Philippines.
How is our data secured?+
Trelvara's SOC 2 audit is in progress, and every partner's security controls are checked in our 40-point audit before joining. HIPAA-ready for healthcare clients. We hold BAAs and can add your security rider to our MSA.
Can we use our own tools?+
Yes. Partners work inside your CRM, ticketing, and chat platforms. We provision access as part of onboarding.
What does it cost?+
Every team is scoped against your actual queues and volumes, so there's no rate card — two clients with the same headcount can need very different levels of QA and management. Send us the workflow and we'll come back with one all-in figure, usually the same day. It covers recruitment, training, QA, management, tooling and reporting.
What's the minimum contract?+
Three FTEs minimum. After the initial term it's month-to-month — scale up or down with 30 days' notice, and we'll walk you through the current terms on your scoping call.
Let's start with a conversation
You don't have to
do it all alone.
Tell us what's taking too much of your day. In a 15-minute call, we'll listen, scope the work, and help you find the right next step.
We reply within one business day — usually the same day.
Know a business that needs a team? Refer & earn $500